Question: Why should I use your service?
Answer: AirLink New York provides convenient, safe, reliable transportation, door-to-door in each direction between Manhattan and JFK, LaGuardia and Newark airports at prices substantially lower than taxi fares.
Question: What are your fares?
Answer: Visit the FARES page for current rates or click here to go there now.
Question: How can I find your vans at the airport?
Answer: Proceed to the Ground Transportation Desk in your arriving terminal and ask for AirLink New York. There is a Ground Transportation Desk in every terminal at JFK, LaGuardia and Newark airports.
Question: Do you pick up and drop off at any hotel or neighborhood address in Manhattan?
Answer: Yes, and we have a large fleet of vans in service at all times to keep the number of stops on each route at a minimum.
Question: How long is the trip to or from the airport?
Answer: Travel time, of course, depends on traffic conditions. In general, it's smart to allow 1 to 1-1/2 hours. However, because we provide all of our service in vans, we'll get you to the airport and back about as fast as a taxi, but at a much lower cost.
Question: How much room is there for luggage?
Answer: Luggage compartments are in the rear of the van, separate from the seating area. As a courtesy to your fellow passengers, one large suitcase and one carry-on are allowed per person.
Question: For how long is my ticket valid?
Answer: One-way tickets are valid ( ). Round-trip tickets are valid for
( ) days from the date of purchase.
Question: Am I entitled to a refund if I cancel my reservation?
Answer: Yes, but cancellation must be received 24 hours prior to reserved date.
Question: I bought a ticket online, what now?
Answer: For arrival transfers, proceed to the Ground Transportation Desk in your arriving terminal and present your ticket. The agent at the desk will assist you. There is a Ground Transportation Desk in every terminal at JFK, LaGuardia and Newark airport.
Question: How do I arrange pickup at a hotel or residence in Manhattan?
Answer: Advance reservations are required at least 24 hours in advance by calling 212/875-8200. If you already have a ticket, please advise the
reservationists. |
